Support Center

Help for Zerquna Studios games. Pick your game below, or read the general guides. If you are still stuck, email us and we will help.

Game-specific support

Downloaded a ZIP file? Extract the whole archive to a folder first, then run the game from that folder. Keep the .exe next to its data folder and other files.
Windows SmartScreen may warn about new games from small studios. Only choose “More info” → “Run anyway” if you downloaded the game from our official store page or the Downloads page on this website.
If your antivirus blocks or removes the game, please tell us. Do not turn off your antivirus; instead, send us the game name, version and the warning text.
Games from Microsoft Store are installed and updated through the Microsoft Store app. Make sure Windows and the Microsoft Store app are up to date.
Install the game on a drive with enough free space, and avoid folders that need administrator permission.

Update your graphics card driver from NVIDIA, AMD or Intel.
On laptops, plug in the charger and make sure the game uses the dedicated graphics card: Windows Settings → System → Display → Graphics.
Lower the graphics quality or resolution in the game’s settings, if available.
Close other heavy programs, such as browsers with many tabs, recording software or downloads.
If the game stutters or freezes at the same point every time, report it as a bug and include your log file.

Our games save your progress on your own PC. The exact folder for each game is listed on its support page.
To back up your progress, close the game and copy the whole save folder somewhere safe.
Do not run two copies of the same game at the same time; they can overwrite each other’s saves.
If a save will not load, do not delete it. Some games keep backup files (for example .bak). Email us the game version and, if you are comfortable, the save files, so we can investigate.
We cannot restore saves from our side, because your saves are never sent to us.

Tell us what happened and what you expected to happen.
List the steps that lead to the problem, if you can repeat it.
Add screenshots or a short video if possible.
Attach the game’s log file. Its location is on the game’s support page. Check the file first: logs can contain your Windows user name in file paths.
Include the game name and version, your Windows version, processor, graphics card and RAM.

Purchases, payments and refunds are handled by the store you bought the game from (for example Microsoft Store or itch.io), under that store’s rules.
For payment or refund problems, contact the store first. We are happy to help where we can, but we cannot see or change your payment details.

Email us directly. Please include the details listed below so we can help faster.

zerquna.studios@gmail.com